03 Feb 2016
Jade may be as strong as steel, yet it is also brittle, making it vulnerable to breaks and chips. If your jade necklace has broken, it may be possible that we can repair it. Or, you may need a replacement cord to begin wearing your beloved pendant again. In either case, here are some of your options.
If looked after, pounamu will last generations. But if you wear your necklace all day daily, then it is likely that the cord will eventually fray and weaken. But don’t worry, this is an easy fix! Here are your two options.
If the cord of your necklace is threaded through a hole in the stone – as per the necklaces below - then you can purchase a new cord from our website, and we will deliver it worldwide! These cords are adjustable in length and come in a variety of colours. Cords can be found here.
Pictured below for purchase: Single Strand Adjustable Necklace Cord. Price $10.00 NZD.
Pictured below for purchase Plaited Adjustable Necklace Cord. Price $15.00 NZD.
If your piece is lashed (or bound) – as per the necklaces below – we offer a rebinding service, however, there are some limitations to this. Read on...
If you purchased from us (online or in-store) within the last 6-months and have a purchase receipt, you can visit us at either of these in-store locations, for a rebind. This is a 7 day turnaround:
1) Rotorua - at 1288 Fenton Street.
2) Auckland - at Mānawa Bay, 4 Jimmy Ward Crescent.
If you are unable to visit us in-store, then please email customercare@mountainjade.co.nz with a picture of your necklace that needs rebinding, and we will organise your repair.
Your necklace will be re-bound with the same length cord in the same colour and thickness unless otherwise requested.
NB. Do not send your piece to us without first contacting customer service as there are specific details we need from you that must be included in the package with the piece. Any pieces sent to us without these details will be returned to you as 'Return to Sender'.
If your piece is more than six months old, or you don't have a receipt, or you did not purchase your item from Mountain Jade, these are your options:
1) If you live in Auckland, visit us at Mānawa Bay, 4 Jimmy Ward Crescent and we can repair the piece for $35 as a walk in.
2) Else, we refer you to Oronegro Jewellery. You can contact them at oronegro.jewellery@gmail.com or 021 057 6097 to discuss options and pricing.
Unfortunately, our Rotorua workshop is unable to handle your rebinding request ourselves if your piece is more than six months old.
3) If you are in Australia, you may prefer to contact Atua Māori Carvings at atuamaoricarvings@outlook.com. If you are outside of New Zealand or Australia, we recommend you find someone local who can help, or for more simple lashings there are resources on YouTube that may be useful, especially on things like the slide knots coming undone.
NB: If your piece is more than six months old, we do not cover the costs of these external services.
If your piece is less than six months old and was purchased from us (either online or in-store) please email customercare@mountainjade.co.nz with a picture of your necklace and the issue, and we can advise of steps from there.
If your piece is more than six months old and you are in New Zealand we refer you to Oronegro Jewellery. You can contact them directly at oronegro.jewellery@gmail.com or 021 057 6097 to discuss options and pricing. The only exception to this is if your piece was carved by one of our studio artists (Tamaora Walker, Akapita Scally, Jason Vercoe or Daniel Malcolm) in which case contact customercare@mountainjade.co.nz and we can take a look in the first instance.
Regardless of how old the piece is, if it was purchased somewhere other than Mountain Jade we cannot repair this for you, and again advise contacting Oronegro Jewellery.
Repair prices (if fixable) start from NZD $50.00.
The most common break we encounter is a clean snap right through the stone, leaving it in two pieces. People often presume that these pieces can be simply glued or pinned back together, however, we do not recommend this as it is highly likely your necklace will break again in the future.
Instead, if possible, we recommend re-shaping the larger piece of broken stone into a new necklace that you can once again lovingly wear. And sometimes, if both broken pieces are large enough, we can create two individual necklaces from the stone – perfect for gifting to a friend or loved one!
If your necklace hasn’t snapped, but the stone has chipped from contact with a hard surface, we can often sand and smooth out the chip depending on the severity of the damage. This is likely to alter the shape of your necklace slightly, but unfortunately, there is no way to avoid this!
You may also notice a crack running through the body of the stone due to contact with a hard surface. This may eventually lead to a snap, so it’s best to stop wearing your necklace for now (in case you lose part of the stone) and get in touch with us to see if there is anything we can do.
Unfortunately, some necklaces just can't be repaired. The stone fragments may be too small, it may have been cracked in too many places, or the cost to repair it may be higher than the cost of the necklace itself. We fully understand how upsetting this can be.
When you are ready, we would love to help you find a new necklace to treasure - our team will always be here to help guide you in selecting the perfect replacement necklace. You can explore our full collection of traditional jade necklaces here, shop by design, or discover our gold and silver jewellery.
